Cisco TAC KRAP !!

Stephen Sprunk ssprunk at
Fri Jun 25 18:03:19 UTC 1999

Did you send back the survey with appropriate comments filled out?  Did you
attempt to contact someone about the support level you received?  Have you
made any attempt at all to help Cisco solve the problem?

Cisco is very concerned about the level of support our customers get; any
duly reported problems are looked into and we attempt to resolve everything
we can.

However, calling people clowns and sissies on a public mailing list is
unlikely to solve your problem, regardless of what company your problem is
with.  Grow up.

And FYI, Cisco has over 7 million web pages internally just for Cisco
employees; just because your engineer may not be personally acquainted with
your exact question (I dare you to find *any* human who can be up on every
single detail of our products) doesn't mean he's wandering around on CCO.


     |          |         Stephen Sprunk, K5SSS, CCIE #3723
    :|:        :|:        NSA, Network Consulting Engineer
   :|||:      :|||:       14875 Landmark Blvd #400; Dallas, TX
.:|||||||:..:|||||||:.    Pager: 800-365-4578 / 800-901-6078
C I S C O S Y S T E M S   Email: ssprunk at

----- Original Message -----
To: nanog at
Sent: Friday, June 25, 1999 11:43
Subject: Cisco TAC KRAP !!

Over the last year it seems that the quality of service I have received from
TAC has diminished. At one time I found myself speaking to a knowledgeable
engineer. Who knew the product and protocols involved and they were willing
to share information.

The norm these days is to get an engineer who knows less then I do. I'm call
requesting technical information pertaining to their products, What I get is
some clown telling me to hold on while he surfs the internal web page
looking for the answer. I can scan CCO myself!!

Is it just me ?

Phantom hates Cisco or should I say Sissy-Co TAC!!

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