customer troubleshooting process
TBarratt at telfort.nl
Fri Aug 27 15:33:36 UTC 1999
I've been asked to look into customer service issues/fault resolution
Along the lines of:
Fault:Subscriber can't authenticate (and then get inetaccess)
Q1. which userid/password was used
Q2. which access number
But, mmm, hasn't this been done many times before? I searched the web, but
found some half useful stuff on troubleshooting.
Can anyone point me to a relevant URL?
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