FW: Tech contact for Qwest?

Mike Heller mikeh at earthweb.com
Sun Aug 22 16:39:00 UTC 1999

Back to my original complaint....  The people that I have issue with are 
not the highschool dropouts.  These are people in the NOC supposedly 
versed in routing protocols.  I know the requirements for 2nd level 
engineers and they invariably include a CE or an EE degree and several 
years real experience. Why then would a technician call me back in 
regards to a ticket I opened through a BGP_specific maildrop and not know 
what BGP was?  The only reason I can fathom is disorganization.  There 
are some NSP's out there that are similar if not very similar to the 
"highschool engineer".  There should be more policy behind their practice.  

Michael Heller
Sr. Systems Engineer
Earthweb, Inc.
mikeh at earthweb.com

On 22 Aug 1999, Paul Vixie wrote:

> ekgermann at cctec.com (Eric Germann) writes:
> > I think today most are a little too liberal with the term engineer.  Those
> > of us who went the traditional route of education and earned the title as
> > an ME, EE or CE sometimes bristle that we're lumped in with the guy who
> > just passed his CNE from the books.
> hmmm.  then, how do you feel about being lumped in with highschool dropouts
> who have no certification whatsoever?
> -- 
> Paul Vixie <vixie at mibh.net>
> 	>> But what *IS* the internet?
> 	> It's the largest equivalence class in the reflexive transitive
> 	> symmetric closure of the relationship "can be reached by an IP
> 	> packet from".		--Seth Breidbart

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