Henry R. Linneweh
linneweh at concentric.net
Thu Aug 5 03:35:21 UTC 1999
Reducing this all to the prime essence, of the problem.
It seems NSI hires data entry operators that lack the
discipline to ask the correct questions for a record update,
and get into personality squabbles, with annoyed customers.
This all could be done by process expediters right at the time
you phone in, to end this year long battle of registration annoyances.
George Herbert wrote:
> I thought I'd do a quick status update on the thread
> I started a couple of weeks ago.
> What happened to my domain had a partial explanation.
> It was indeed on payment hold. There had been some
> snail mail bills sent (at least allegedly) to the
> technical contact's (my) listed postal address,
> which I had failed to update following a move 18
> months ago.
> There was no good answer from NSI regarding why there
> was no snail mail bill sent to the domain's listed
> address (which was correct) or no email bill / notice
> sent to the listed contacts (which were correct).
> Moral of the story: review all addresses, both physical
> and email, phone numbers, fax numbers, etc. information
> for any domains you are in charge of and make absolutely
> sure that *every*single*bit* is 100% accurate. NSI may
> be using some of it that you forgot about.
> I also question NSI's breadth of notifications; there should
> have been email in my case, and probably should have been
> snail mail to the domain's address, neither of which happened.
> I got a number of stories from other listmembers ranging
> from annoyance to horror stories; it is clear to me that
> NSI has got procedural problems and insufficient information
> flow to customers set up. I would like to state clearly,
> however, that once I was able to get through to NSI's
> phone support staff in person we had it fixed within
> 20 minutes and that their staffer was polite and helpful.
> There was no email response after several days of inquiries,
> and the question of how they should have sent notifications
> is an open one.
> -george william herbert
> gherbert at crl.com Disclaimer: I do not work for CRL.
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