UU Net sales tactics? (fwd)

Fri Oct 30 00:00:37 UTC 1998

On Thu, 29 Oct 1998, Phil Howard wrote:
> Dan Hollis wrote:
> > The UUnet rep who called me was also insistent that UUnet had the best
> > technical support in the industry. I indicated to him that I had dealt
> > with UUnet tech support in the past and was _not_ impressed[1], and was
> > met with about 30 seconds of stunned silence. B)
> You weren't clear on this.  Was this "30 seconds of stunned silence" on
> the part of the sales rep, or were you telling the sales rep about the
> "30 seconds of stunned silence" on the part of tech support?

The sales rep was rendered speechless for 30 seconds.

I also got the insulting "small fry" treatment that others have mentioned.

Do all UUnet sales reps have this snobbish insulting attitude? Or are we
all getting the same rep or something.

-Dan