UU Net sales tactics?

William S. Duncanson caesar at starkreality.com
Wed Oct 28 22:15:37 UTC 1998


Actually, I called UUNet today, and the sales guy was actually pretty cool.
 Specifically said that UUNet would probably be out of the price range we
were considering, and that I could probably get a better deal somewhere else.

On top of that, he still gave me the information that I called to get in
the first place.

They are a little pushy about the "We are the best" thing, though.

At 03:58 PM 10/28/98 -0500, you wrote:
>---Reply on mail from John Golovich about UU Net sales tactics?
>
>> Has anyone else received a phone call from a UUnet salesman out of the blue?
>> It appears that he used the Boardwatch magazine, because he quoted me some
>> information out of it about my company.
>> 
>Yup, and he was VERY demanding in his statements about how they have the
>*BEST* network compared to anyone else, and how they offer better service,
>and the price difference isnt an issue :)
>
>> I simply can not believe the egos they have.  I will never do business with
>> UUnet, with this or any other company I am with.  I use Fiber Network
>> Solutions currently and am very happy with the service.  Todd and Kyle are
>> excellent at what they do.
>> 
>We arent a network provider so how they got our name (other than via
>internic/arin perhaps ...) is a bit of a mystery (ie we wouldnt have been
>in boardwatch for any reason)
>
>> The comments that peaked my anger the most were.
>> "Im sure companies as small as yours would b content with someone as small
>> as Fibernet"
>> 
>> When I stated to them that their company is one of the most expensive T1
>> providers, he responded with
>> "Not every company is able to afford the best Internet that can be offered"
>> (implying UUnet is directly that).
>> 
>He told me that I had my facts wrong, and that he would send me some
>information to 'show me the light' or whatever, I told him not to, and
>they did anyway..  
>
>the UUNET rep got a bit upset when I askedl em why a T3 is like 48,000 and a
>OC3 is 178,000 (more than 3x, which means no 'bulk discount' etc)
>He also gets upset when you mention OC48 and how other people have made
>public statements of their intention to upgrade to that (sprint, bbn, psi
>all have) and they havent made any such statement (at least not as
>publicly)..
>
>
>-- 
>Bret McDanel                                    http://www.rehost.com
>Realistic Technologies, Inc.                             973-514-1144
>
>     These opinions are mine, and may not be the same as my employer
>
>




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