UU Net sales tactics?

John Gonzalez/netMDC admin ekool at ns1.netmdc.com
Wed Oct 28 19:04:16 UTC 1998


No one wants to EVEN hear my horror stories about trying to use US West
for bandwidth in New Mexico.

1) Dedicated T1 - Takes >1000ms to get to most sites on the internet, and
this has been going on for 7 months. The best i've seen it, is about
200ms.

2) High packet loss.

3) Bad support, no response

4) Refusal to help trace smurf attacks. Responding with 'we dont do that'
'there's nothing that can be done' etc.

 1  gw.netmdc.com (207.108.254.129)  1.802 ms  1.701 ms  1.719 ms
 2  207.108.242.29 (207.108.242.29)  30.15 ms  20.047 ms  19.33 ms
 3  207.108.240.219 (207.108.240.219)  20.304 ms 207.108.240.251
(207.108.240.251)  21.863 ms  35.917 ms
 4  206.181.23.45 (206.181.23.45)  898.806 ms  871.499 ms *
 5  * dfw2-core1-pt4-0-0.atlas.digex.net (165.117.52.54)  1016.41 ms  1025
ms
 6  dfw2-core2-fa9-1-0.atlas.digex.net (165.117.52.102)  1082.72 ms
874.674 ms  726.922 ms
 7  lax1-core1-pt8-0-0.atlas.digex.net (165.117.50.25)  890.003 ms
960.496 ms  929.894 ms
 8  sjc4-core2-pt5-0-0.atlas.digex.net (165.117.53.74)  968.47 ms  1143.35
ms  1020.44 ms
 9  sjc4-core1-fa5-1-0.atlas.digex.net (165.117.244.1)  998.47 ms  1034.6

AND this is from a company that doesnt even carry their own transit. They
are just reselling other providers. From talking to the techs at their
center, they are pushing all new mexico traffic through the albuquerque
pop, which runs 5 T1's. 4 through digex, and 1 through uu.

On Wed, 28 Oct 1998, John Golovich wrote:

> Has anyone else received a phone call from a UUnet salesman out of the blue?
> It appears that he used the Boardwatch magazine, because he quoted me some
> information out of it about my company.
> 
> I simply can not believe the egos they have.  I will never do business with
> UUnet, with this or any other company I am with.  I use Fiber Network
> Solutions currently and am very happy with the service.  Todd and Kyle are
> excellent at what they do.
> 
> The comments that peaked my anger the most were.
> "Im sure companies as small as yours would b content with someone as small
> as Fibernet"
> 
> When I stated to them that their company is one of the most expensive T1
> providers, he responded with
> "Not every company is able to afford the best Internet that can be offered"
> (implying UUnet is directly that).
> 
> Any comments or stories that can be shared?
> 
> 

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