Internet2 project

Tue Oct 20 20:35:34 UTC 1998

Lou:

We are working closely with Internet 2 on a trouble ticket system that will
interoperate over many different ISPs

I assume you are working with the NCNE team on this project?

Bill

-------------------------------------------
Bill St Arnaud
Director Network Projects
CANARIE
bill.st.arnaud at canarie.ca
http://tweetie.canarie.ca/~bstarn

> -----Original Message-----
> From: owner-nanog at merit.edu [mailto:owner-nanog at merit.edu]On Behalf Of
> Lou Camaratta
> Sent: Monday, October 19, 1998 8:45 PM
> To: nanog at merit.edu
> Subject: Internet2 project
>
>
> Hi, I'm a senior at the University of Pennsylvania. Myself and two other
> students are currently working on our senior design project. We are
> trying to design a process/method for the handling of trouble tickets for
> Internet2. Some of the issues we are trying to address are: tying
> existing trouble ticketing systems from various universities together;
> interaction between universities, GigaPoPs, and the 2 ISPs (Qwest and
> VBNS); structure of the ticketing system (access rights, handling
> procedures, etc. For those of you familiar with I2, we would be very
> grateful for any feedback you could provide. In addition, any information
> that you could provide concerning trouble ticket systems for high speed
> WANs would be greatly appreciated. All information will be used only for
> research purposes and will be kept confidential. Thanks for your time.
>
> Lou Camaratta - camaratt at seas.upenn.edu
>