Exodus Customer Security

Wed Nov 18 13:53:04 UTC 1998

On Wed, 18 Nov 1998, Richard Irving wrote:

> Ask yourself this:
> Can you (as an NSP) guarantee me 
> that *none* of your boxes,
> or *customer* boxes, have been infected ?

That's a bit extreme, and should not be expected of any NSP.

All I want is, when such obvious and widespread abuse is coming from their
(Exodus's) customers, they step in and do *something* (that something
being contacting the customer, and severing connectivity if the problems
do not cease in a reasonable amount of time), rather than just ignoring
this entirely.  Am I being too idealistic here?

I guess this is more an issue of NSP policy/responsibility/expectations 
than of Exodus suckage...