SEAN at SDG.DRA.COM
Wed Aug 12 11:35:42 UTC 1998
>> Well, today's outage is a small one. Southwestern Bell lost power
>> to their central office in Ladue, Missouri (just outside of St. Louis).
>> This affects all local telephone service in Ladue and several
>> surrounding communities. No big deal, except our Network Operations
>> Center happens to receive its local dial tone from the Ladue central
>No big deal for yourselves maybe, but we had several hundred ISDN
>customers hammer or NOC at that time, since all BRI's in SE MO are served
>out of that CO.
The preliminary report says 66,000 phone customers lost phone service
for about two hours. The CO outage also affected 9-1-1, hospital and
other emergency services for 5 cities and surrounding areas. I'm assuming
this is only counting POTS service because we saw some ISDN and data
circuits out-of-service for 10-12 hours. Unfortunately due to Southwestern
Bell corporate policies, I can't conduct the usual 'due diligence' I
do with our CLEC providers.
Finally around 5am, Southwestern Bell started accepting trouble tickets
again. They wouldn't accept them earlier until their techs gave the
>I did talk to someone about the problem, but unfortunatly, SWBT has moved
>their NOC to KC and they were clueless to the problem, and their battery
>ran dry, and the generator failed to start.
Cluelessness is not an attribute restricted to ISPs. Southwestern Bell's
official spokesperson was quoted:
"Cordless phones won't work during power outages because they need
electricity to operate. As a safety precaution, he recommended keeping
a spare corded phone."
Oops, I think he picked up the wrong script. He needed the Central office
failure script, not the Cordless phone failure script.
When I was growing up, my next door neighbor was the president of
Southwestern Bell Telephone and we got phone service out of this same
Central Office. I guess things have declined a bit since the current
president moved the corporate offices to San Antonio, Texas.
Sean Donelan, Data Research Associates, Inc, St. Louis, MO
Affiliation given for identification not representation
More information about the NANOG