After hours contact numbers...[was: Re: hmm -- Get a load of this. Fwd'd]
James D. Butt
jbutt at mwci.net
Tue Nov 18 02:29:57 UTC 1997
>
> Speaking of after hours contact numbers...do folks as a matter of practice
> keep these on file, or do people still rely on the 'business phone' method
> of contacting people?
On leased line customers. We require 3 contacts 1 Admin, 2 tech. We also
give the customer the option. Do you want us calling you at 2:00 AM
because something is wrong. Some customers could care yet others give us
large escalation lists. We have electronic and paper copies of all
information just in case.
--------------------------------------------------------------------------
James D. Butt 'J.D.'
Network Engineer Voice 319-557-8463
Network Operations Center Fax 319-557-9771
MidWest Communications, Inc. Pager 319-557-6347
241 Main St. noc at mwci.net
Dubuque, IA 52001 jbutt at mwci.net
--------------------------------------------------------------------------
More information about the NANOG
mailing list