After hours contact numbers...[was: Re: hmm -- Get a load of this. Fwd'd]

James D. Butt jbutt at
Tue Nov 18 02:29:57 UTC 1997

> Speaking of after hours contact folks as a matter of practice
> keep these on file, or do people still rely on the 'business phone' method
> of contacting people?

On leased line customers. We require 3 contacts 1 Admin, 2 tech. We also 
give the customer the option. Do you want us calling you at 2:00 AM 
because something is wrong. Some customers could care yet others give us 
large escalation lists. We have electronic and paper copies of all 
information just in case.

  James D. Butt 'J.D.'
  Network Engineer                                   Voice 319-557-8463	
  Network Operations Center                          Fax   319-557-9771
  MidWest Communications, Inc.                       Pager 319-557-6347
  241 Main St.                                          noc at	
  Dubuque, IA  52001                                   jbutt at

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