Joseph C. Pistritto
jcp at pointcast.com
Sun Jun 15 20:26:28 UTC 1997
This really depends on how important you are to your provider as well.
We're a fairly large customer for at least one of our ISPs, so they tend to
tell us about things as they happen (we also have a "bottom line"
requirement here to be up, so we active reroute traffic from one ISP to
another as things happen).
In reality, it's T3 customers and up that get this kind of service, and
then only be special arrangement.
At 02:53 PM 6/15/97 -0500, Sean Donelan wrote:
>>Here's a question about the content of nanog (the list)... I was
>>originally pointed to nanog as a place to hear about Internet
>>outage/problems. Well, so far (over about a month), I think I've seen two
>In theory, you should be able to get this information from your
>direct provider. While every written peering agreement I've seen
>includes a paragraph about notifying other providers about scheduled
>and unscheduled outages; it is rare in customer agreements. Unlike
>the telephone, electrical, or nuclear industries; there is no government
>reporting requirements. In the 'new' privatized Internet, it is up to
>you to negotiate with your provider and for providers to negotiate
>with each other.
>I've talked to a number of managers at large and small providers. They
>say they don't see any "real" customer demand for this. "Real" being
>defined in management terms "affecting the bottom line."
>The response for the engineers at those providers is also fairly
>predicatable. The engineers say "Would you rather we spend the time
>fixing the problem, or telling you there is a problem?"
>Fortunately there is a wide range of providers. If you look around,
>I suspect you will find some providers are a bit more proactive about
>informing their customers than others.
>Sean Donelan, Data Research Associates, Inc, St. Louis, MO
> Affiliation given for identification not representation
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