Process of opening trouble tickets (was: Problems with Sprintlink...)
Mark Boolootian
booloo at cats.ucsc.edu
Tue Oct 8 17:05:01 UTC 1996
After sending the email regarding packet loss in Sprintlink, someone
pointed out that the post was inappropriate for the NANOG list and that
I should have requested that my provider open a trouble ticket with
Sprintlink on my behalf.
I chose not to do that because I know that BBN Planet tried to open a
trouble ticket for this very problem and was informed by Sprintlink that
they (Sprintlink) could not open a trouble ticket for them since BBN Planet
was not a Sprintlink customer. I presume that BBN Planet peers with
Sprintlink, and such a response seems rather counterproductive to me.
So, my meta-question is: Shouldn't there be an informal arrangement that
allows one provider to open a trouble ticket with another provider if the
providers peer with one another?
Perhaps the above was an isolated incident, or perhaps it is a policy unique
to Sprintlink. Nevertheless, it strikes me as antithetical to building
a well-oiled Internet.
mb
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