outages, quality monitoring, trouble tickets, etc
dsiegel at rtd.com
Tue Nov 28 01:34:05 UTC 1995
> service that due to various problems is available only 50% of the
> time. So what is the availability that I should report to potential
> new customers? 100% 50% or 75% Does it matter that the reason the
> one customer has only 50% availability is that the room where the
> router at that customer's site is underwater every other day due to
> no fault of my own?
> It is because of these sorts of questions that I never know what
> it means when someone says that their network is available 99.9%
Problems with CPE is usually not figured into network uptime.
Now, if it was *your* router at the customer prem, then it would be your
responsibility that you allowed your equipment to, uh, become waterlogged. ;-)
Dave Siegel President, RTD Systems & Networking, Inc.
(520)623-9663 Network Engineer -- Regional/National NSPs (Cisco)
dsiegel at rtd.com User Tracking & Acctg -- "Written by an ISP,
http://www.rtd.com/~dsiegel/ for an ISP."
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