08/19/93 ANS NOC Test Scenario 15:30-20:30 EDT
ANS Network Operations Center
noc at noc.ans.net
Mon Aug 16 22:32:02 UTC 1993
08/19/93 ANS NOC Test Scenario 15:30-20:30 EDT
ANS has been refining the emergency procedures to be followed in the
event of loss or partial loss of the Ann Arbor NOC facility. Procedures
are defined for several scenarios, one of which we will test this
Thursday, August 19 from 15:30 to 20:30 EDT.
Test Scenario
-------------
Situation requiring building evacuation, but not operational shutdown
of our monitoring systems or loss of connectivity.
Procedure:
Elmsford engineering staff will remotely take over operation of the
NOC. Our telephones will be forwarded to Elmsford engineering, who
will provide NOC functions using the Ann Arbor systems remotely. Ann
Arbor engineering and managerial staff will be available via offsite
telephone and pagers to assist if necessary. Ann Arbor engineering
staff are also capable of using dialup data connections from other
locations, e.g., their homes, while simultaneously communicating
with Elmsford by telephone.
TEST SCHEDULED: August 19 15:30 - 20:30 EDT
- --------------------------------------------
On Thursday Aug 19 from 15:30 - 20:30 EDT, ANS will conduct a "fire
drill" test of Ann Arbor emergency procedures for the scenario
described above while the NOC staff attends an off-site meeting.
The Ann Arbor Network Operations Center will be evacuated of all ANS
staff. The NOC telephones will be forwarded to Elmsford, where
Elmsford staff will conduct Network Operations. The Ann Arbor
engineering and managerial staff will be reachable by cellular
phone and pagers in the event of difficulty with our emergency
procedures.
In the event of difficulty with the emergency procedures test, the
Ann Arbor staff will resume operations in the NOC within
10 minutes. Subsequently, ANS will examine the results of the test
and further refine emergency procedures as appropriate.
Service degradation encountered during a NOC emergency is
not acceptable to ANS. Please inform us of any service
degradation caused by this test. While this is only a test, we wish
to be as prepared as possible to offer complete NOC services and
transparent changes to all of our customers in the event of a real
emergency. In the event of an actual emergency, experience
from this test will prove invaluable.
Thank you for your cooperation.
--Deborah J. Boyer
ANS Network Operations
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