[Attendee] FYI - Check you Hotel invoice for WIFI Charge

Mon Jun 10 02:53:20 UTC 2013

On 6/9/13 2:08 PM, Sylvie LaPerriere wrote:
> Hi Everyone, 
> 
> Our hotel contract had complimentary High Speed Internet in guest rooms.  Our
> hotel negotiator reached out to the Roosevelt and they randomly checked 30
> accounts and billing was accurate.  If you were billed Internet charges please
> reach out to the hotel credit manager Tel:      (504) 335-3011
> debra.cuny at hilton.com <mailto:debra.cuny at hilton.com>
> 
> Debra is back in the office on Monday and she will redress any  invoices to
> NANOG guests.

Apparently this was only for the non-vpn capable internet option (they had udp
500 blocked).  I'm about to reach out to corporate as I'm Diamond with Hilton
and should not be charged for internet in any case.

Below is my exchange with Debra Cuny from today:

Date: Sun, 09 Jun 2013 15:40:29 -0400
From: Bryan Fields <Bryan at bryanfields.net>
To: debra.cuny at hilton.com
Subject: My stay has some wifi charges on it

Debra,

I was at the hotel last week for Nanog, and I have a couple charges on my
account for wifi.  I'm diamond with Hilton and believe nanog had negotiated
free internet access as well.  Can you check into this for me?

Loved the hotel by the way, with the exception of the varying water pressure
in the shower.  Made it into a pulsating spray :)
-----------

From: Debra Cuny <Debra.Cuny at waldorfastoria.com>
To: Bryan Fields <Bryan at bryanfields.net>
Subject: RE: My stay has some wifi charges on it
Date: Sun, 9 Jun 2013 20:01:33 +0000

Hello Mr. Fields,
I see that you selected the higher speed internet which was not part of the=
 concession that NANOG had. The complimentary internet was the regular high=
 speed at $14.95 per device.
I am also going to forward your email so that engineering can check into th=
e water pressure.
Have a great rest of your Sunday! I'm going home shortly to hang out in my =
backyard with my dog. (jinx)
debra
---------

Subject: RE: My stay has some wifi charges on it
From: Bryan Fields <bryan at bryanfields.net>
Date: Sun, 09 Jun 2013 16:26:47 -0400
To: Debra Cuny <Debra.Cuny at waldorfastoria.com>

OK, thanks for taking care of it.  I just selected the vpn selection, if that
was high speed it fooled me :)

Please forward me a copy of the revised folio so I can fill out my expenses.

Thank you,
Bryan
---------

From: Debra Cuny <Debra.Cuny at waldorfastoria.com>
To: Bryan Fields <bryan at bryanfields.net>
Subject: RE: My stay has some wifi charges on it
Date: Sun, 9 Jun 2013 20:33:32 +0000

I didn’t revise anything. You didn’t choose the complimentary internet. Do you
still need a copy of the folio or you do you have the folio from check out?

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End of Thread.

-- 
Bryan Fields

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