Mail to Microsoft being falsely marked as spam/bulk

Tue Jan 23 12:54:28 UTC 2024

For me, it did. To be fair I did have two tickets open through two different channels. One of the tickets came back with advice that they had reset the score on the domain and IP address as I advised them that it was a private mail server, in use by one person (myself) with 2-3 mailboxes in use on the Axigen Mail Server software.

It's all about who you get on the day at the time you open the ticket and who replies.

Regards,
Christopher Hawker

-----Original Message-----
From: NANOG <nanog-bounces+chris=thesysadmin.au at nanog.org> On Behalf Of Bjoern Franke via NANOG
Sent: Tuesday, January 23, 2024 11:51 PM
To: nanog at nanog.org
Subject: Re: Mail to Microsoft being falsely marked as spam/bulk

> 
> Yes. Or just sending new stuff in the old ticket. (Apparently, you get 
> a different guy each time, keep trying until you find one who is 
> willing to act.)
> 

That didn't help either.
First, they asked for a proof that I did not use the IP before. After sending that proof, they told me that the issue (mails junked) was caused by forwarding spam and that I should confirm to Outlooks Technical Standards. After confirming this, they told me that they can't do anything, they have no liberty to discuss the source of the block and that I should take care of complying to Hotmails Technicals Standards.

I've asked them why they even asked for the proof for the usage of the IP if they can't do anything and got no reply.

Regards
Bjoern