Captive portal for suspended accounts

Mon Sep 11 16:44:24 UTC 2023

Steve,

It looks like you're using Sonar for billing.  That has the feature built
in.

On Mon, Sep 11, 2023 at 12:20 PM Steve Saner via NANOG <nanog at nanog.org>
wrote:

> Yes, that is exactly the desire.
>
>
> On Mon, Sep 11, 2023 at 11:03 AM J. Hellenthal <jhellenthal at dataix.net>
> wrote:
>
>> Im hearing something similar to "when I don't pay my bill" direct
>> customer to portal allowing them to rectify that themself rather than
>> support staff.
>>
>> The kindest experience ive had with hat is spectrum in my area and
>> charter communications. Would that be what you are after ?
>>
>>
>>
>>
>>
>> On Sep 11, 2023, at 08:54, Steve Saner via NANOG <nanog at nanog.org> wrote:
>>
>> We are a combination fiber and fixed wireless ISP with around 20k
>> subscribers.
>>
>> Management is wanting to develop something along the lines of a captive
>> portal for suspended accounts such that those customers are forced to a
>> portal that allows them to make payment and get reactivated.
>>
>> This is a common thing for a cafe wifi hotspot or something, but has
>> anyone here attempted to do it at this kind of scale who would be willing
>> to share their experiences? If someone has successfully done this, I would
>> love to pick your brain a bit to understand how you accomplished it.
>>
>> Thanks much.
>>
>> --
>>
>> Steve Saner | Senior Network Engineer
>> ideatek INTERNET FREEDOM™ FOR ALL
>> 316-640-8715 ext. 4005 | 111 Old Mill St., Buhler KS,67522 | ideatek.com
>>
>> This email transmission and any documents, files or previous email
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>>
>>
>>
>> --
>>
>> J. Hellenthal
>>
>> "You think it's the living who will have ultimate judgement over you
>> because the dead will have no claim over your soul. But you may
>> be mistaken.*"
>>
>>
>>
>>
>>
>
> --
>
> Steve Saner | Senior Network Engineer
>
> ideatek INTERNET FREEDOM FOR ALL
>
> Cell: 316-640-8715 | 111 Old Mill Lane, Buhler, KS 67522 | ideatek.com
> <http://www.ideatek.com/>
>
> This email transmission and any documents, files or previous email
> messages attached to it may contain confidential information. If the reader
> of this message is not the intended recipient or the employee or agent
> responsible for delivering the message to the intended recipient, you are
> hereby notified that any dissemination, distribution or copying of this
> communication is strictly prohibited. If you are not or believe you may not
> be the intended recipient, please advise the sender immediately by return
> email or by calling 620.543.5026. Then, please take all steps necessary to
> permanently delete the email and all attachments from your computer system.
> No trees were affected by this transmission – though a few billion photons
> were mildly inconvenienced.
>
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