AT&T Business Center completely broken for months - is it the norm?

Mon Oct 9 21:53:08 UTC 2023

Hi NANOG,

Maybe this topic is better suited for the complaint department of AT&T
but I just want to confirm if it's just me or it's just AT&T...

So I'm a new customer of AT&T's DIA network and I haven't been able to
make a payment since day one. (And it has been several months.) Just
wondering if a completely broken internal billing system is normal...
I only have limited experience with Hurricane Electric and Equinix
before. Wondering if Verizon or Comcast is also broken like AT&T. Here
are the issues I had with their system:
- Clicking random links around the portal will give you HTTP 400
errors, sometimes.
- I'm unable to add payment methods even after following the payment
tutorial exactly. The portal consistently gives HTTP 413 errors.
- Live chat doesn't work at all. Clicking the button returns HTTP 404
in my debugging console.
- Extremely slow for some tasks which may result in a HTTP 408.

The system feels like a collection of HTTP error codes... How can it
be so broken? Are other ISP's internal billing systems broken like
this? Looking for anecdotes / experiences.

Azayaka