Comcast Business Account Website Broken

Wed Jun 14 18:30:33 UTC 2023

Have you tried incognito mode?  Sometimes some Extensions will mess with the request-header and break some web sites (I'm looking at you, Cisco Licensing).  FYI I'm able to access the site but don't have a login to test further.

Greg Dickinson, CCNA
Network Engineer

-----Original Message-----
From: NANOG <nanog-bounces+greg.dickinson=bryantbank.com at nanog.org> On Behalf Of Matt Hoppes
Sent: Wednesday, June 14, 2023 1:21 PM
To: North American Network Operators' Group <nanog at nanog.org>
Subject: Comcast Business Account Website Broken

This Message originates from outside Bryant Bank.   Please use caution when opening this correspondence, attachments or hyperlinks (URLs).  If you have questions, please contact IT Support.  Thank you.

For the last two weeks we have been unable to pay any bills on the business Comcast website.

Clicking on any billing link results in:

400 Bad Request
Request Header Or Cookie Too Large

This is going to the URL of:
https://secure-web.cisco.com/1OR1dkhCBJgJzALRxId_YRkGbls0qVudj2He-TbqJEuGPQCp5H7HGrMHbNAnn7j6HO75WfwxBwNZA7uTz61S1fajaiH69duoalzSw_v-x-2PihXk6NrbaBtP6OwJkuA_Mh8Jh9AtAFo9hyJKvkPIJUQoH8rSkZxm6IsFUlX9_sMFTJFNlqwYGivVV88UBLTDZiZMZrgJ_Bhaw1e2MYl6pYMSAUW7_nkh7MA5BJpQfYcyRDYFTlW9yHYbmBAbGR2t3IjGlIwtI_yIPsUpec0d94CurROXZFokaCDBCKXrdOvRsnznTZMOjkUB0lxoZ47u7/https%3A%2F%2Fbusiness.comcast.com%2Foauth%2Foauth2%2Fauthorize%3Fclient_id%3Dcomcast-business-myaccount-prod%26response_type%3Dcode%26redirect_uri%3Dhttps%253A%252F%252Fbusiness.comcast.com%252Faccount%252Fbilling

Even trying to log out from the customer portal results in:

Sorry

Something went wrong. Please check back later.

This is going to this URL:
https://secure-web.cisco.com/1AgJ4TJJqRM8pVst8n8EDUOS8sls4KEZ5v4bwFmKGYsj2r38_gl4fWo2g1tC_CEgIWK8Er7Zukc27DpTBW5fdJIpdIcA0cvi5y3eNo0mxDJfm4wtVelqtgxVQOiVFBWBBdral4d8Fwqu9xs7MqIU6HJe22S0CoHq6yct6ywyDHoaxA7KhM9sEMp6YZ4bIqjcCQwcjoPH5x3RuiMJYHXuQug_NN-NqAVsQ4ZkfqXWbHBVTGVf1hw1pMap2UPagI2Jl_a0VZRLAS_G9_f0hTFuhGgV4rE62_u0zV_rbEt7OnFH4pt5x0QhSMllg5c0qltwO/https%3A%2F%2Fbusiness.comcast.com%2Faccount%2Flogout

Hoping someone on here can get this to the right people to fix.  I'm sure Comcast would love to get payments from their commercial customer base.

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