Request for assistance with Verizon FIOS connection

Sat Jul 15 04:07:09 UTC 2023

Getting the FCC involved seems premature, since the OP hasn't yet ruled out a problem with his home made router. Not that there's anything wrong with making your own router, but it seems there is a burden of proof on the end user to demonstrate the problem isn't at with the CPE. Even a test as simple as connecting a laptop up for a day and running pings would rule out the CPE.

  -mel
________________________________
From: NANOG <nanog-bounces+mel=beckman.org at nanog.org> on behalf of Matt Corallo <nanog at as397444.net>
Sent: Friday, July 14, 2023 5:46 PM
To: Neil Hanlon <neil at shrug.pw>; nanog at nanog.org <nanog at nanog.org>
Subject: Re: Request for assistance with Verizon FIOS connection

I've always had good luck with https://consumercomplaints.fcc.gov/hc/en-us. This tends to result in
a higher-level tech getting assigned to your ticket at least at larger providers. Depending on where
you are, your local government may have a similar process (e.g. in NYC the city has a similar
process that tends to get very high priority tech attention as city council members will rake
providers over the coals on individual complaints come contract-renewal time).

Matt

On 7/14/23 8:01 AM, Neil Hanlon wrote:
> Hi all - I apoligize for the not-necessarily-on-topic post, but I've been struggling with this issue
> for the past two
> weeks and am about out of ideas and options other than ask here.
>
> The short version is I recently got FIOS at my (new) house, and plugged in my router (SFF PC running
> Vyos). Initially,
> all was fine, however, some time later, connectivity to the gateway given by the DHCP server is
> completely lost. If I
> force a renewal, the gateway (sometimes) comes back--sometimes not. When it doesn't work, the
> DHCPDISCOVER process has
> to start over again and I often recive a lease in a completely different subnet--which isn't really
> the problem, but
> seems to be symptomatic of whatever is happening upstream of me.
>
> The problem, from my perspective, is that the IPv4 gateway given to me in my DHCP lease goes away
> before my lease
> expires--leading to broken v4 connectivity until either 1. the system goes to renew the lease and
> fails, starting over;
> or 2. A watchdog notices and renews the lease (This is what I have attempted to implement, without
> much success).
>
> As a note, IPv6 connectivity (dhcpv6-pd, receiving a /56) is entirely unaffected when IPv4
> connectivity breaks.
>
> For the past week, I have been monitoring to various IPv4 and IPv6 endpoints over ICMP and TCP, and
> have been able to
> chart the outages over that period. More or less, every two hours, shortly after a lease is renewed,
> the gateway
> disappears. I'm happy to share more details and graphs/logs with anyone who might be able to help.
>
> I have attempted to contact FIOS support several times and even had a trouble ticket opened at one
> point--though this
> has been closed as they cannot apparently find any issue with the ONT.
>
> I'm at my wit's end with this issue and would really appreciate any and all help. Please contact me
> off list if you need
> additional details--I can provide ticket numbers/conversation IDs/etc, as well as graphs/logs/etc.
>
> Best,
> Neil Hanlon
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