Reporting Comcast outside plant issues?

Mon Jun 27 17:27:16 UTC 2022

I had that during the 2020 storm that swept through the US. I called PUD a few months before about a tree hanging at a 45 degree angle above the primaries. I called again a month later when I noticed the tree had been slowly shifting. No sense or urgency from the PUD. Then the storm hit and I watched from my car as it smashed into a pole, snapped the primaries, destroyed a transformer, snapped the secondaries, snapped the pole, and then hung bits of itself from the cable space. It was pretty spectacular—I wish I had gotten it on video.

Ignoring it for ~2 months turned a $500 tree removal into something that cost tens of thousands of dollars—not to mention the teams that had to do all the work in sub-freezing temps instead of cool with intermittent showers.

Everyone on in a ~1 mile stretch went without power for ~17 hours in 13 degree weather. Fortunately I have two generators that are worth more than my car and I had the ability to fail over to a Starlink connection. Internet was back up about about 38 hours later.

-A

On Mon Jun 27, 2022, 05:14 PM GMT, Mike Hammett <mailto:nanog at ics-il.net> wrote:
> Maybe.
>
> I saw multiple reports of a town this past week end that didn't respond to multiple calls for a transformer and pole CURRENTLY on fire. I guess they had better things to do.
>
>
>
> -----
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
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> Midwest Internet Exchange <http://www.midwest-ix.com/>
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------------------------------
> From: "Jay Hennigan" <jay at west.net>
> To: nanog at nanog.org
> Sent: Monday, June 27, 2022 12:07:16 PM
> Subject: Re: Reporting Comcast outside plant issues?
>
> On 6/26/22 19:27, Justin Streiner wrote:
> > Does anyone here have a contact at Comcast for reporting outside plant
> > issues that are not (at the moment) service-affecting? I am not a
> > Comcast customer, and they make it nearly impossible for non-customers
> > to reach them unless you're signing up for service.
>
> Call the non-emergency number for your local PSAP (police or fire
> department) and report wires down. They'll know how to get it handled.
>
> --
> Jay Hennigan - jay at west.net
> Network Engineering - CCIE #7880
> 503 897-8550 - WB6RDV
>
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