Comcast outage refunds during PG&E shutdowns and wildfires
Sean Donelan
sean at donelan.com
Mon Nov 4 06:31:04 UTC 2019
Comcast's spokespeople aren't saying it explicitly, but Comcast service
representatives are giving some service refunds to customers which lost
Comcast service in California *BUT* still had power or backup generators
at their residences.
This appears to be customer satisfaction refunds for customers that
complain, not actually based on evidence of a service outage or backup
power at your residence.
Since its likely only a few dollars of pro-rated service charges,
its may be cheaper for Comcast to earn a little goodwill instead of
paying customer service minutes on lengthy arguments.
https://www.sfgate.com/business/article/Can-you-get-a-refund-Comcast-PGE-outage-14801422.php
I haven't heard if AT&T landlines is matching Comcast's refunds for
outside plant outages due to the PG&E or other power shutdowns.
Most of the wireless/cellular companies had already announced wireless
data & voice waivers during the power shutdowns.
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