Contacts wanted: OVH, DigitalOcean, and Microsoft (Deutschland)

Tue Mar 19 14:49:52 UTC 2019

On Tue, Mar 19, 2019 at 09:23:34AM -0400, Jeff McAdams wrote:
> We would prefer, but don't require, that you use the web form because that
> is integrated into the workflow of the groups that respond to those
> reports.  

Why isn't abuse@ integrated into the workflow?  It darn well should be,
(a) given that RFC 2142 has been "on the books" for 22 years and
(b) given that methods for handling incoming abuse (or bug, or outage,
or other) reports via email to role accounts are numerous and reliable.

To be clear: if you want to offer a web form in addition to an abuse@
address (or a security@ address, or a postmaster@ address) that's fine.
But web forms are a markedly inferior means of communication and are
clearly not a substitute for well-known/standardized role addresses that
route to the appropriate people/processes.

---rsk