CenturyLink/Level3 feedback

Wed Jun 5 20:40:46 UTC 2019

If the FCC has their way the only place you will see the PSTN in history
books. I can only hope that the same happens to faxing.

On Wed, Jun 5, 2019 at 4:37 PM Mike Hammett <nanog at ics-il.net> wrote:

> It's amazing how inconsistent the PSTN is.
>
>
>
> -----
> Mike Hammett
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> ------------------------------
> *From: *"Dovid Bender" <dovid at telecurve.com>
> *To: *"Larry Brower" <larry.brower at aramcoservices.com>
> *Cc: *"nanog" <nanog at nanog.org>
> *Sent: *Wednesday, June 5, 2019 3:31:36 PM
> *Subject: *Re: CenturyLink/Level3 feedback
>
> For voice there are so many IP options I don't know why anyone even messes
> with the old school carriers. About 4 years ago we signed up for L3 VoIP.
> We sent calls to France and the callerID didn't make it. We opened a ticket
> we were told callerID wasn't guaranteed on international calls. That was
> the day we canceled our service and asked for a refund. I am sometimes
> amazed how some of these carriers still have customers signing up.
>
>
>
> On Wed, Jun 5, 2019 at 8:50 AM Brower, Larry <
> larry.brower at aramcoservices.com> wrote:
>
>> Mehmet,
>>
>>
>>
>> Speaking strictly on their voice product, service has gone a bit downhill
>> since the merger.
>>
>>
>>
>> We never had problems with Level3 before the merger.
>>
>>
>>
>> After Centurylink took over we started experiencing problems.
>>
>>
>>
>> Just a couple of examples:
>>
>>
>>
>> We waited months just to turn up a simple PRI. The PRI was sent back to
>> design several times and then when it finally was turned up it isn’t
>> working properly. The CL techs who were formally L3 express nothing but
>> frustration with dealing with CL following the merger. Complaints to the
>> account manager are met with just apologies and delays.
>>
>>
>>
>> International call routing has become unreliable. In the last month alone
>> we have had to create several service requests related to call failures.
>> The result after anywhere from a couple hours to a day is just hey we
>> rerouted try again. Then it works for a couple days and back to call
>> failures and intercept messages.
>>
>>
>>
>> I’ve already been asked if we should drop CenturyLink as the carrier and
>> go back to using someone like AT&T.
>>
>>
>>
>> Never had any of these issue when it was Level3.
>>
>>
>>
>> Regards,
>>
>>
>>
>> Larry Brower, CCNP Collaboration, SSCA, RHCSA, CCDA, CCNA
>>
>> Communications Technician | Unified Communications Group
>>
>>
>>
>> Aramco Services Company
>>
>> *Office:  713.432.4516 | Mobile:  832.570.5416 *
>>
>> *larry.brower at aramcoservices.com* <larry.brower at aramcoservices.com>
>>
>>
>> This email has been classified as: *General Use* by *Brower, Larry *on *Wednesday,
>> June 5, 2019*
>>
>>
>>
>> *From:* NANOG <nanog-bounces at nanog.org> *On Behalf Of *Mehmet Akcin
>> *Sent:* Tuesday, June 4, 2019 9:31 AM
>> *To:* nanog <nanog at nanog.org>
>> *Subject:* CenturyLink/Level3 feedback
>>
>>
>>
>> *EXTERNAL: This email came from the Internet. Report this message to
>> ASCSuspiciousEmail at aramcoservices.com
>> <ASCSuspiciousEmail at aramcoservices.com> as suspicious if it contains any
>> suspicious content.*
>>
>> hi there,
>>
>>
>>
>> Just a general high-level question about Centurylink/Level3 post-merger,
>> how is your overall experience with CenturyLink? if you could be sitting
>> with the CEO of the company what is one thing you would ask him to fix?
>>
>>
>>
>> please keep it high level and general. i intend to pass these to him and
>> his team in an upcoming meeting.
>>
>>
>>
>> Mehmet
>>
>
>
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