AT&T starting to charge for RFOs on ASE tail circuits?

Fri Jan 18 17:34:42 UTC 2019

Hi Victor, I was curious about this, so I did a Google search, and found this AT&T RFO PDF:
http://attnocpr.com/custportal/wp-content/uploads/2017/01/ATT-PR-NOC-RFO.pdf

While it does not specifically talk to your cost question, it does define a simple procedure to request RFO via email, and one would presume there is no cost, since none specified.

Tony Patti

[SW_logo_HighRes]<http://www.swalter.com/>

CIO

t: (215) 867-8401

f: (215) 268-7184

e: tony at swalter.com<mailto:tony at swalter.com>

w: www.swalter.com<http://www.swalter.com/>

From: NANOG <nanog-bounces at nanog.org<mailto:nanog-bounces at nanog.org>> On Behalf Of Victor Breen
Sent: Thursday, January 17, 2019 2:35 PM
To: nanog at nanog.org<mailto:nanog at nanog.org>
Subject: AT&T starting to charge for RFOs on ASE tail circuits?

Hey All,

I just caught wind from multiple support reps of ours that AT&T is now demanding payment to get an RFO. As in, our folks are calling up AT&T to see why a particular tail circuit was down for whatever period of time and has since come back up with no clear utility power issue or backhoe fade to explain it. The response they get is that an RFO is billable and they have been asked to accept the charge to proceed (which they have rightly rejected thus far). This is the first time I've heard of this happening with any of our last-mile transport providers.

I'm very curious, has anyone else experienced this lately with AT&T or any other carriers?

--
Victor Breen  |  victor at impulse.net<mailto:victor at impulse.net>
Sr. Engineer  |  Impulse Advanced Communications
www.impulse.net<http://www.impulse.net>
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