Bell Canada contact - need help with DNS issue

Paul Stewart paul at paulstewart.org
Tue Nov 22 16:37:59 UTC 2016


Try dnsadmin at bell.ca <mailto:dnsadmin at bell.ca> ?  I haven’t used that address in quite some time but someone did respond to it some time ago 

Paul

> On Nov 19, 2016, at 11:13 AM, Rich Lafferty <rich at lafferty.ca> wrote:
> 
> 
> Hi,
> 
> Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain freshbooks.com since a general Bell DNS issue midday yesterday.
> 
> 
> $ dig freshbooks.com @207.164.234.129
> 
> ; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129
> ;; global options: +cmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893
> ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
> 
> ;; QUESTION SECTION:
> ;freshbooks.com.			IN	A
> 
> ;; Query time: 305 msec
> ;; SERVER: 207.164.234.129#53(207.164.234.129)
> ;; WHEN: Sat Nov 19 10:44:59 2016
> ;; MSG SIZE  rcvd: 32
> 
> 
> No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers.
> 
> Thanks,
> 
>  -Rich
> 
> -- 
> Rich Lafferty
> Director of IT, FreshBooks - rich at freshbooks.com
> http://www.freshbooks.com/
> Toll-free: (866) 303-6061  
> Phone: (416) 780-2700 x233
> 




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