Bell Canada contact - need help with DNS issue

Sat Nov 19 16:13:30 UTC 2016

Hi,

Does anyone have a NOC or DNS administrator contact at Bell Canada? Their Toronto nameservers are returning SERVFAIL for our domain freshbooks.com since a general Bell DNS issue midday yesterday.

$ dig freshbooks.com @207.164.234.129

; <<>> DiG 9.8.3-P1 <<>> freshbooks.com @207.164.234.129
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54893
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;freshbooks.com.			IN	A

;; Query time: 305 msec
;; SERVER: 207.164.234.129#53(207.164.234.129)
;; WHEN: Sat Nov 19 10:44:59 2016
;; MSG SIZE  rcvd: 32

No-one outside Bell is reporting issues, and other domains (ours or otherwise) are fine on Bell’s name servers.

Thanks,

  -Rich

-- 
Rich Lafferty
Director of IT, FreshBooks - rich at freshbooks.com
http://www.freshbooks.com/
Toll-free: (866) 303-6061  
Phone: (416) 780-2700 x233