NANOG67 - Tipping point of community and sponsor bashing?

Tue Jun 14 20:29:14 UTC 2016

On Tue, Jun 14, 2016 at 01:40:20PM -0400, Peter Beckman wrote:
>  Negative feedback, respectfully and objectively delivered, should be
>  embraced as opportunities to improve ourselves, our products and our
>  services, not shunned and silenced because it points out a flaw.

1. This.  A hundred times this.

2. This is why we have RFC 2142 (which specifies role addresses
such as postmaster@, abuse@, and so on): so that we can easily and
quickly tell each other when we're screwing up so that it can be fixed.
This is why all professional and responsible operations maintain those
addresses, pay attention to what shows up there, read it, analyze it,
act on it, and respond to it.  This is and has been an instrinic part
of our operational culture for decades -- even though we all know
that just about every message ever received via them will be negative.
(Because nobody's going to drop a line to hostmaster@ noting that our
DNS servers are all working perfectly.)

A critical presentation is really no different than an email message
to webmaster@ that points out a 404'd URL.  It's an opportunity to
fix something and to do better.

---rsk