Netflix VPN detection - actual engineer needed

Josh Luthman josh at imaginenetworksllc.com
Thu Jun 2 04:03:47 UTC 2016


Have you tried cdnetops at netflix.com ?

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Jun 1, 2016 11:56 PM, "Bill Woodcock" <woody at pch.net> wrote:

>
> > On Jun 2, 2016, at 6:27 AM, Matthew Kaufman <matthew at matthew.at> wrote:
> >
> > Every device in my house is blocked from Netflix this evening due to
> their new "VPN blocker". My house is on my own IP space, and the outside of
> the NAT that the family devices are on is 198.202.199.254, announced by AS
> 11994. A simple ping from Netflix HQ in Los Gatos to my house should show
> that I'm no farther away than Santa Cruz, CA as microwaves fly.
> >
> > Unfortunately, when one calls Netflix support to talk about this, the
> only response is to say "call your ISP and have them turn off the VPN
> software they've added to your account". And they absolutely refuse to
> escalate. Even if you tell them that you are essentially your own ISP.
> >
> > So... where's the Netflix network engineer on the list who all of us can
> send these issues to directly?
> >
> > Matthew Kaufman
>
> Matthew, haven’t you told your ISP to stop using the dreaded 198 space?
> Everyone knows those are magic addresses that belong to NetGear!  :-)
>
>                                 -Bill
>
>
>
>
>



More information about the NANOG mailing list