Netflix NOC? VPN Mismarked?

Jared Mauch jared at puck.nether.net
Wed Jan 27 22:21:53 UTC 2016


Having them visit the excellent test-IPv6.com is the best and easiest way to get that info. 

Jared Mauch

> On Jan 27, 2016, at 4:41 PM, Josh Luthman <josh at imaginenetworksllc.com> wrote:
> 
> Are you talking about the same people that respond with "What is an IP?"
> 
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
>> On Wed, Jan 27, 2016 at 4:37 PM, Dave Temkin <dave at temk.in> wrote:
>> 
>> Our (Netflix) call center has been trained on how to handle calls for false
>> positive issues with proxy/VPNs. If you don't achieve an acceptable result,
>> please feel free to reach out - but believe it or not, they are the best
>> ones to handle.
>> 
>> -Dave
>> 
>>> On Thu, Jan 28, 2016 at 5:36 AM, chris <tknchris at gmail.com> wrote:
>>> 
>>> especially if these types of situations are handled on par with the way
>>> abuse and spam reports are handled
>>> 
>>> customer will report being blocked to netflix, netflix will tell end user
>>> to contact isp, customer will call isp  and level 1 call center rep will
>>> say "we can ping your modem and your service is up we dont see a problem,
>>> if you are having a issue with a specific service please contact your
>>> service provider"
>>> 
>>> and the infinite loop begins, customer gets frustrated, everyone loses
>>> 
>>> welcome to hell :)
>>> 
>>>> On Wed, Jan 27, 2016 at 3:15 PM, Owen DeLong <owen at delong.com> wrote:
>>>> 
>>>> 
>>>>> On Jan 27, 2016, at 07:12 , Jared Mauch <jared at puck.nether.net>
>> wrote:
>>>>> 
>>>>> 
>>>>>> On Jan 26, 2016, at 7:33 PM, Andrey Yakovlev <andy.yakov at ya.ru>
>>> wrote:
>>>>>> 
>>>>>> One user had his wife sharing his Netflix account on her iPad while
>> on
>>>> a conference to Europe (same account, different countries).
>>>>> 
>>>>> Hmm, I seem to think this one might be quite common, so perhaps
>> should
>>>> be tied closer to the device vs account level.
>>>>> 
>>>>> - Jared
>>>> 
>>>> This is all going to get a whole lot more entertaining with the
>>>> combination of MIP6 and IPv4 CGNAT.
>>>> 
>>>> Owen
>> 



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