Email to text - vtext.com blacklisting ip

Wed Aug 17 15:09:30 UTC 2016

That’s fine. The surrounding discussion is likely helpful to other nanogen.

 -mel

> On Aug 17, 2016, at 7:53 AM, Josh Luthman <josh at imaginenetworksllc.com> wrote:
> 
> Just a heads up to everyone with these suggestions, Mike is complaining the
> thought of using a paid service for a "critical" function to be a waste of
> bandwidth.  He will then block your email address.
> 
> Just thought I'd save everyone's time from trying to help him.  He is only
> concerned about fixing the free service and not a solution to the problem.
> 
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
> 
> On Aug 17, 2016 10:48 AM, "Scott Fisher" <littlefishguy at gmail.com> wrote:
> 
>> This subject pops up every 6 months and it's a problem that can be solved
>> 100 ways. One way we did it at Team Cymru was install a foxbox sms gateway
>> in our datacenter. It was a pain to get working, (mainly due to some
>> miscommunication with the Italian support team), but one we got past a few
>> problems it works flawlessly for all alerts. If alerts are unack'd for a
>> specific amount of time, escalation alerts go out via email-to-sms AND SMS
>> to a broader group to ensure someone gets the message.
>> 
>> Thanks,
>> Scott
>> 
>> On Wed, Aug 17, 2016 at 5:31 AM, Dovid Bender <dovid at telecurve.com> wrote:
>> 
>>> We use Zang.io and are very happy. Be careful when using long codes (10
>>> digit numbers) as if you send too many messages out in a day (500+) the
>>> larger carriers such as Verizon will start blocking you. As Jeff
>> mentioned
>>> if your monitoring tool is onsite and the internet goes down then it's
>>> worthless. In our case it's in another DC so if everything goes down we
>>> still get alerts. You can also try twilio and telnyx.
>>> 
>>> 
>>> On Tue, Aug 16, 2016 at 7:33 PM, Sam Norris <Sam at sandiegobroadband.com>
>>> wrote:
>>> 
>>>> Same boat...  We are sending messages to PHONENUMBER at vtext.com and
>>> getting
>>>> bouncebacks or lost items.  I assume its because some limits are now
>>> being
>>>> put
>>>> into place.  We are a Verizon subscriber so I am paying, it is not a
>> free
>>>> service.  But .... I am totally up for paid services if you can
>> recommend
>>>> some
>>>> that will reliably get us texts to our verizon phones.
>>>> 
>>>> Sam
>>>> 
>>>> 
>>>>> -----Original Message-----
>>>>> From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Ryan,
>>> Spencer
>>>>> Sent: Tuesday, August 16, 2016 4:17 PM
>>>>> To: Josh Luthman; Mike
>>>>> Cc: NANOG list
>>>>> Subject: RE: Email to text - vtext.com blacklisting ip
>>>>> 
>>>>> I agree. Pay Pager duty or a SMS gateway with a SLA. Relying on  the
>>> free
>>>> service
>>>>> for anything critical is asking for trouble.
>>>>> 
>>>>> 
>>>>> 
>>>>> Sent from my Verizon, Samsung Galaxy smartphone
>>>>> 
>>>>> 
>>>>> -------- Original message --------
>>>>> From: Josh Luthman <josh at imaginenetworksllc.com>
>>>>> Date: 8/16/16 6:09 PM (GMT-05:00)
>>>>> To: Mike <mike-nanog at tiedyenetworks.com>
>>>>> Cc: NANOG list <nanog at nanog.org>
>>>>> Subject: Re: Email to text - vtext.com blacklisting ip
>>>>> 
>>>>> If it's critical I'd suggest a service than can depended on...
>>>>> 
>>>>> Josh Luthman
>>>>> Office: 937-552-2340
>>>>> Direct: 937-552-2343
>>>>> 1100 Wayne St
>>>>> Suite 1337
>>>>> Troy, OH 45373
>>>>> 
>>>>> On Aug 16, 2016 5:45 PM, "Mike" <mike-nanog at tiedyenetworks.com>
>> wrote:
>>>>> 
>>>>>> Hi,
>>>>>> 
>>>>>> 
>>>>>>    I have a server that monitors my network and issues text
>> messages
>>>> if
>>>>>> there are events of note that require human intervention. There is
>>> some
>>>>>> process filtering that ensures it also is not able to issue more
>>> than 1
>>>>>> alert maximum per 5 minutes, to ensure it doesn't flood pagers with
>>>>>> messages all screaming the sky is falling when things are not going
>>>> well.
>>>>>> Recently however, this server is no longer able to deliver messages
>>> to
>>>>>> vtext.com - it gets nothing but 554 errors:
>>>>>> 
>>>>>> 
>>>>>> telnet 69.78.67.53 25
>>>>>> Trying 69.78.67.53...
>>>>>> Connected to 69.78.67.53.
>>>>>> Escape character is '^]'.
>>>>>> 554 txslspamp10.vtext.com
>>>>>> Connection closed by foreign host.
>>>>>> 
>>>>>> Granted on some days during challenging times it can send 30 or 40
>>>>>> messages before we get to it and get it squelched / silenced, but
>>> it's
>>>>>> otherwise reasonably well behaved IMHO and I don't think we are any
>>>> heavy
>>>>>> volume sender. So I am trying to figure out why it's blacklisted
>> then
>>>> and
>>>>>> am rolling snake eyes.  If anyone who is an admin for verizon or
>> who
>>>> has
>>>>>> any insight to share I'd certainly appreciate it. Email to text is
>> a
>>>>>> critical function we depend on.
>>>>>> 
>>>>>> 
>>>>>> Thank you.
>>>>>> 
>>>>>> 
>>>>>> 
>>>> 
>>>> 
>>> 
>> 
>> 
>> 
>> --
>> Scott
>> 