Ghosts in our 6 New Ubiquity Pros - provision issues.

Steve Mikulasik Steve.Mikulasik at civeo.com
Fri Jun 19 14:27:41 UTC 2015


I run lots of these. How many APs? Have you reset them to default yet?

https://community.ubnt.com/t5/UniFi-Frequently-Asked-Questions/UniFi-How-do-I-reset-the-UAP-to-factory-default-settings/ta-p/412585

Steve Mikulasik

-----Original Message-----
From: NANOG [mailto:nanog-bounces at nanog.org] On Behalf Of Bob Evans
Sent: Friday, June 19, 2015 8:10 AM
To: Jared Mauch <jared at puck.nether.net>
Cc: nanog at nanog.org
Subject: Re: Ghosts in our 6 New Ubiquity Pros - provision issues.

Thanks Jared
Cables are 3 to 6 feet long - swapped them out already. All cables manufacture made purchased. They plug into the switch directly. Each switch is them multi-mode fiber back to a main switch where the edgeMax router and other gear are connected.

Bob Evans





> I have a variety of their gear and don't have problems like this. Have 
> you run a cable tester on the wiring? This sounds quite odd and is 
> something I haven't seen.
>
> They do most of their support in their forums vs email. The email is 
> mainly for RMA support.
>
> What version software is on your controller and the UAP-Pros?
>
> Jared Mauch
>
>> On Jun 19, 2015, at 6:01 AM, Bob Evans <bob at FiberInternetCenter.com>
>> wrote:
>>
>> Ubiquiti Networks UniFi UAP-PRO Enterprise WiFi System - hard to 
>> recommend at this point. We saw people mention this brand here on the 
>> list - people like them. So what could we have set incorrectly ? They 
>> drop link and re-provision on their own at odd times day or night.
>>
>> We have completed everything tech support asked of us. (Really, lame 
>> emails they respond with as if they didn't read your text - they 
>> won't call and you can't call them). We used POE from ciscos - then 
>> changed to their POE provided. They didn't recommend it, but we 
>> plugged them all into APC UPSes..... no difference. They all 
>> re-provision at different times even when no one is connected or in 
>> the building at odd hours like 2am.
>> Each one does this 2-3 times per 24 hour period.
>>
>> Has anyone else experienced this?
>> Anyone know what we may have set incorrectly ?
>> Is this normal - do people put up with the 2 mins the APs are 
>> unavailable about 3 times a day? (UniFi support acts like it's not a 
>> big issues.)
>>
>> We use the UniFi controller on mac os x. We use their EdgeMax Edge 
>> Router.
>> All the latest software in everything UniFi.
>>
>> Thank You
>> Bob Evans
>>
>>
>>
>>
>>
>>
>





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