Ghosts in our 6 New Ubiquity Pros - provision issues.

Fri Jun 19 14:15:29 UTC 2015

It sounds like a PoE issue. I'm also happy to take a look. Anything in the controller logs?

Are your DHCP leases short? Or are you seeing the edge router reboot? What version on the edge router? The 1.7.0rc2 was posted and compared to 1.5 and 1.6 it fixes a reboot issue I saw unless you disabled vlan offload. 

Jared Mauch

> On Jun 19, 2015, at 10:10 AM, Bob Evans <bob at FiberInternetCenter.com> wrote:
> 
> Thanks Jared
> Cables are 3 to 6 feet long - swapped them out already. All cables
> manufacture made purchased. They plug into the switch directly. Each
> switch is them multi-mode fiber back to a main switch where the edgeMax
> router and other gear are connected.
> 
> Bob Evans
> 
> 
> 
> 
> 
>> I have a variety of their gear and don't have problems like this. Have you
>> run a cable tester on the wiring? This sounds quite odd and is something I
>> haven't seen.
>> 
>> They do most of their support in their forums vs email. The email is
>> mainly for RMA support.
>> 
>> What version software is on your controller and the UAP-Pros?
>> 
>> Jared Mauch
>> 
>>> On Jun 19, 2015, at 6:01 AM, Bob Evans <bob at FiberInternetCenter.com>
>>> wrote:
>>> 
>>> Ubiquiti Networks UniFi UAP-PRO Enterprise WiFi System - hard to
>>> recommend
>>> at this point. We saw people mention this brand here on the list -
>>> people
>>> like them. So what could we have set incorrectly ? They drop link and
>>> re-provision on their own at odd times day or night.
>>> 
>>> We have completed everything tech support asked of us. (Really, lame
>>> emails they respond with as if they didn't read your text - they won't
>>> call and you can't call them). We used POE from ciscos - then changed to
>>> their POE provided. They didn't recommend it, but we plugged them all
>>> into
>>> APC UPSes..... no difference. They all re-provision at different times
>>> even when no one is connected or in the building at odd hours like 2am.
>>> Each one does this 2-3 times per 24 hour period.
>>> 
>>> Has anyone else experienced this?
>>> Anyone know what we may have set incorrectly ?
>>> Is this normal - do people put up with the 2 mins the APs are
>>> unavailable
>>> about 3 times a day? (UniFi support acts like it's not a big issues.)
>>> 
>>> We use the UniFi controller on mac os x. We use their EdgeMax Edge
>>> Router.
>>> All the latest software in everything UniFi.
>>> 
>>> Thank You
>>> Bob Evans
> 