AW: Level3 routing issue US west coast

Fri Jul 10 13:46:39 UTC 2015

Hi,

sitting here and watching the packet loss coming and going :(.

It changes every 10-25min. Looks like an massive issue in San Jose - routers out there sometimes have an latency from 5-6 SECONDS ...

best regards

Jürgen Jaritsch
Head of Network & Infrastructure

ANEXIA Internetdienstleistungs GmbH

Telefon: +43-5-0556-300
Telefax: +43-5-0556-500

E-Mail: jj at anexia.at 
Web: http://www.anexia.at

Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
Geschäftsführer: Alexander Windbichler
Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT U63216601

-----Ursprüngliche Nachricht-----
Von: NANOG [mailto:nanog-bounces at nanog.org] Im Auftrag von Ca By
Gesendet: Freitag, 10. Juli 2015 15:42
An: Joseph Jenkins
Cc: nanog at nanog.org
Betreff: Re: Level3 routing issue US west coast

On Friday, July 10, 2015, Joseph Jenkins <joe at breathe-underwater.com> wrote:

> Level3 had an issue with one of their core routers in Los Angeles last
> night(7pm Pacific) and early this morning(1am Pacific). Last update to my
> trouble ticket had the issue still being reviewed by engineering, but that
> a core router was dropping packets.
>
>
I have seen this several times with level3. They confirm packets are
dropping and sevice is degraded yet they refuse to take tactical corrective
action for hours and hours.

Makes me furious.

CB

> > On Jul 10, 2015, at 3:59 AM, Jürgen Jaritsch <jj at anexia.at
> <javascript:;>> wrote:
> >
> > Hi,
> >
> > does anyone else experience issues with the Level3 network at the US
> west coast? We see lots of broken paths like this:
> >
> >                                                      Packets
>    Pings
> > Host                                               Loss%   Snt   Last
>  Avg  Best  Wrst StDev
> > 1. er-01.0v-00-03.anx01.klu.at.anexia-it.com        0.0%   231    0.6
>  0.5   0.2  18.1   1.2
> > 2. cr-01.0v-08-06.anx01.klu.at.anexia-it.com        0.0%   231    0.5
>  9.9   0.3 361.1  40.1
> > 3. cr-04.01-01-04.anx03.vie.at.anexia-it.com        0.0%   230    6.5
>  7.7   6.3  49.7   5.3
> > 4. win-b4-link.telia.net                            0.0%   230    6.6
>  6.8   6.4  20.2   1.5
> > 5. level-ic-1573273-wien-b4.c.telia.net             0.0%   230    6.6
>  9.3   6.3  69.1   9.6
> > 6. ae-2-70.edge1.SanJose3.Level3.net               38.4%   230  164.8
> 165.0 164.5 194.9   2.6
> > 7. ae-2-70.edge1.SanJose3.Level3.net               45.9%   230  164.7
> 164.8 164.5 174.1   0.9
> > 8. 4.53.208.102                                    34.3%   230  634.9
> 310.7 168.5 680.1 199.7
> > 9. TenGE5-4.br01.seo01.pccwbtn.net                 34.1%   230  412.0
> 455.2 304.9 954.6 203.4
> > 10. sejong-telecom.ge5-3.br01.seo01.pccwbtn.net     40.6%   230  323.4
> 441.4 323.1 822.0 182.1
> > 11. 211.115.201.92                                  38.4%   230  289.8
> 412.9 289.6 846.7 185.4
> > 12. 61.250.89.2                                     35.8%   230  290.6
> 439.4 290.2 804.3 205.1
> > 13. ???
> >
> > Trace from NYC is also broken:
> >
> >                                                          Packets
>        Pings
> > Host                                                   Loss%   Snt
>  Last   Avg  Best  Wrst StDev
> > 1. cr-01.0v-00-05.anx32.nyc.us.anexia-it.com            0.0%    30
> 0.4   4.3   0.4  57.8  13.3
> > 2. nyk-b5-link.telia.net                                0.0%    30
> 0.3   0.4   0.3   0.9   0.1
> > 3. ???
> > 4. ae-3-80.edge1.SanJose3.Level3.net                   17.2%    30
>  71.7  73.2  71.7  98.7   5.5
> > 5. ae-3-80.edge1.SanJose3.Level3.net                    0.0%    30
>  71.8  71.8  71.7  72.0   0.1
> > 6. 4.53.208.102                                        31.0%    30
> 569.6 250.7  70.5 579.3 231.2
> > 7. 63.218.250.73                                       31.0%    30
> 672.6 355.5 178.0 672.6 232.1
> >
> >
> > At 10:24 UTC+2 it was even more broken:
> >
> >                                                      Packets
>    Pings
> > Host                                               Loss%   Snt   Last
>  Avg  Best  Wrst StDev
> > 1. er-01.0v-00-03.anx01.klu.at.anexia-it.com        0.0%   326    0.4
>  0.5   0.3  39.7   2.2
> > 2. cr-01.0v-08-06.anx01.klu.at.anexia-it.com        0.0%   326    0.5
>  6.7   0.3 198.1  26.3
> > 3. cr-04.01-01-04.anx03.vie.at.anexia-it.com        0.0%   326    6.6
>  7.6   6.4  43.6   4.5
> > 4. win-b4-link.telia.net                            0.0%   326    6.7
>  7.4   6.3  43.1   3.2
> > 5. level-ic-1573273-wien-b4.c.telia.net             0.0%   326    6.9
>  9.2   6.3  73.2  10.1
> > 6. ae-1-60.edge5.LosAngeles1.Level3.net            62.6%   326  164.7
> 165.5 164.5 176.7   1.5
> >    ae-2-70.edge1.SanJose3.Level3.net
> > 7. ae-1-60.edge5.LosAngeles1.Level3.net            63.1%   326  164.8
> 165.8 164.6 204.2   3.9
> >    ae-2-70.edge1.SanJose3.Level3.net
> > 8. 205.129.5.70                                    74.2%   326  799.9
> 487.2 169.0 799.9 305.7
> >    4.53.208.102
> > 9. TenGE5-4.br01.seo01.pccwbtn.net                 77.2%   326  1359.
> 701.0 308.7 3716. 510.6
> > 10. sejong-telecom.ge5-3.br01.seo01.pccwbtn.net     75.1%   326  960.4
> 643.0 323.4 960.4 307.6
> > 11. 211.115.201.92                                  68.9%   326  925.3
> 674.2 289.8 932.3 296.6
> > 12. 61.250.89.2                                     72.9%   326  928.5
> 637.2 291.9 928.5 304.3
> > 13. ???
> >
> >
> > best regards
> >
> > Jürgen Jaritsch
> > Head of Network & Infrastructure
> >
> > ANEXIA Internetdienstleistungs GmbH
> >
> > Telefon: +43-5-0556-300
> > Telefax: +43-5-0556-500
> >
> > E-Mail: jj at anexia.at <javascript:;><mailto:jj at anexia.at <javascript:;>>
> > Web: http://www.anexia.at<http://www.anexia.at/>
> >
> > Anschrift Hauptsitz Klagenfurt: Feldkirchnerstraße 140, 9020 Klagenfurt
> > Geschäftsführer: Alexander Windbichler
> > Firmenbuch: FN 289918a | Gerichtsstand: Klagenfurt | UID-Nummer: AT
> U63216601
> >
>
>