Verizon Policy Statement on Net Neutrality

Fri Feb 27 20:17:05 UTC 2015

On Fri, Feb 27, 2015 at 3:01 PM, Scott Helms <khelms at zcorum.com> wrote:
> The problem is in defining what is "normal" and "reasonable" when customers
> only know what those mean in regards to their behavior and not the larger
> customer base nor the behavior of the global network.

Hi Scott,

"Normal" is whatever the user normally tries to do. "Reasonable" is
whatever the user is willing to pay for. Any mismatch between the two
finds its error in your marketing department.

If your understanding of normal and reasonable radically diverges from
this, you've made a mistake. It's exactly as simple as this.

> I have a customer on the west coast that has a very large Asian immigrant
> population and a very high percentage of the traffic from this access
> provider is going to and from Asia.  This introduces a lot of variables that
> are far outside of the operator's control, so what's reasonable for this
> operator to do to ensure "reasonable" speeds when the links to Asia get
> saturated far upstream of them?  They certainly could choose to buy
> alternative connectivity to that region, but then they'd have to raise rates
> and most of the time that extra connectivity isn't needed.

So what are they doing? Playing it one-size-fits-all and giving this
"very large" customer population no way to get acceptable speed to the
portions of the Internet that population wants to reach?

Seems like a competitive service provider focused on meeting that
customer population's needs would do well. Any notion what has
prevented that from happening?

Regards,
Bill Herrin

-- 
William Herrin ................ herrin at dirtside.com  bill at herrin.us
Owner, Dirtside Systems ......... Web: <http://www.dirtside.com/>