Hurricane Electric packet loss
Wolfgang Nagele (AusRegistry)
wolfgang.nagele at ausregistry.com.au
Tue Jul 22 16:09:54 UTC 2014
Hi Reid,
How recent is recent? The last one we opened was in June and there are several others dating back the past 6 months. I will send you the references off-list. Without getting into a fight about this - having tried to debug this with you guys several times there is better things I can have my network team do than run against walls.
I brought this onto NANOG to gauge if we are the only ones that have such issues. So far 5+ replies off-list suggest not.
Cheers,
Wolfgang
On 7/23/14, 1:37 AM, "Reid Fishler" <redhead at linux.redbird.com<mailto:redhead at linux.redbird.com>> wrote:
Wolfgang-
Our NOC is always ready and willing to help you with any problems you may have. I do not see any tickets opened recently for you. We have more than enough capacity transatlantically and transpacifically so I do not know what problem you may be seeing. The next time you see it please open a ticket with our NOC, and we will be happy to try to debug it. Posting to Nanog without first opening a ticket isn't a great method of debugging.
Reid Fishler
On Tue, Jul 22, 2014 at 7:09 AM, Wolfgang Nagele (AusRegistry) <wolfgang.nagele at ausregistry.com.au<mailto:wolfgang.nagele at ausregistry.com.au>> wrote:
Hi,
Two different thins. Once they were affected by the cable fault cross-Atlantic.
All the other times the problem was acknowledged and then disappeared. No further detail given. :(
Cheers,
Wolfgang
On 7/22/14, 9:03 PM, "Mehmet Akcin" <mehmet at akcin.net<mailto:mehmet at akcin.net><mailto:mehmet at akcin.net<mailto:mehmet at akcin.net>>> wrote:
And what did HE say when you asked them?
Mehmet
On Jul 22, 2014, at 5:48, "Wolfgang Nagele (AusRegistry)" <wolfgang.nagele at ausregistry.com.au<mailto:wolfgang.nagele at ausregistry.com.au><mailto:wolfgang.nagele at ausregistry.com.au<mailto:wolfgang.nagele at ausregistry.com.au>>> wrote:
Hi,
We’ve been customers of Hurricane Electric for a number of years now and always been happy with their service.
In recent months packet loss on some of their major routes has become a very common (every few days) occurrence. Without knowledge of their network I am unsure what’s the cause of it but we’ve seen it on the Tokyo - US routes as well as the London - US routes. It reminds me of the Cogent expansion which was carried out by unsustainable oversubscription which eventually resulted in unusable service for a number of years. Having seen some of the rates that HE has been selling for I can’t help but wonder if they made the same mistake ...
Here is an example of what’s going on again atm.
HOST: prolocation01.ring.nlnog.ne<http://prolocation01.ring.nlnog.ne> Loss% Snt Last Avg Best Wrst StDev
1.|-- 2a00:d00:ff:136::253 0.0% 11 0.3 0.3 0.3 0.4 0.0
2.|-- 2a00:d00:1:12::1 0.0% 10 0.7 0.8 0.7 1.1 0.1
3.|-- hurricane-electric.nikhef 0.0% 10 0.7 3.1 0.7 8.3 2.9
4.|-- 100ge9-1.core1.lon2.he.ne<http://100ge9-1.core1.lon2.he.ne> 0.0% 10 9.8 12.6 8.0 19.2 4.1
5.|-- 100ge1-1.core1.nyc4.he.ne<http://100ge1-1.core1.nyc4.he.ne> 10.0% 10 74.7 74.6 73.7 80.8 2.3
6.|-- 10ge10-3.core1.lax1.he.ne<http://10ge10-3.core1.lax1.he.ne> 30.0% 10 133.4 138.0 133.4 145.1 4.8
7.|-- 10ge1-3.core1.lax2.he.net<http://10ge1-3.core1.lax2.he.net> 20.0% 10 135.7 139.1 133.4 145.1 4.5
8.|-- 2001:504:13::3b 40.0% 10 143.2 143.1 142.1 144.4 0.8
9.|-- 2402:7800:100:1::55 50.0% 10 144.4 144.1 143.8 144.4 0.2
10.|-- 2402:7800:0:1::f6 60.0% 10 298.7 298.4 298.2 298.7 0.2
11.|-- ge-0-1-4.cor02.syd03.nsw. 10.0% 10 299.3 298.9 298.3 299.5 0.5
12.|-- 2402:7800:0:2::18a 20.0% 10 299.7 299.4 298.9 300.1 0.4
13.|-- 2001:dcd:12::10 30.0% 10 299.8 299.5 298.8 300.0 0.5
Is anybody else observing this as well?
Cheers,
Wolfgang
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