level3_bx4-montrealak.net consistently dropping 50% of the packets

Thu Feb 20 15:08:35 UTC 2014

Hello Everyone,

According to mtr command we are consistently seeing
level3_bx4-montrealak.net
dropping 30-50% of packets. Our ISP is Bell Canada. Any ideas on how to get
this resolved are greatly appreciated.

HOST: victoria                    Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.168.2.1                0.0%    10    0.5   0.8   0.4   1.6   0.5
  2.|-- lns2-montrealak_lo0_LNS.n  0.0%    10    6.7   7.6   6.7   8.8   0.7
  3.|-- agg1-montrealak_GE0-2-2_1  0.0%    10    6.4   6.3   5.4   7.6   0.6
  4.|-- bx4-montrealak_so-0-0-0.n  0.0%    10    6.0   5.8   4.9   7.0   0.7
  5.|-- level3_bx4-montrealak.net 50.0%    10    6.5   6.7   5.7   7.9   0.8
  6.|-- ae-11-11.car1.Montreal2.L  0.0%    10   92.2  91.7  91.0  92.8   0.7
  7.|-- ae-5-5.ebr2.NewYork1.Leve  0.0%    10   90.9  92.0  90.9  92.7   0.6

Kind Regards,

Nick.