Cisco warranty

Thu Apr 3 17:46:04 UTC 2014

Another point to consider when purchasing Cisco gear - there is a
difference between a "reseller", and an "Authorized Reseller".  Without
going into specifics, I had experience with a previous customer that
purchased Cisco gear from a "reseller" - all

On Thu, Apr 3, 2014 at 1:26 PM, Michael Brown <michael at supermathie.net>wrote:

> On 14-04-03 12:44 PM, Laurent CARON wrote:
> > I bought a C3750G-12S which is now end of sale on cisco website. This
> > device is now defective.
> >
> > Since I bought it from a reseller and not directly from cisco, cisco
> > is refusing to take it under warranty and tells me to have the
> > reseller take care of it.
> >
> > The reseller doesnt wan't to hear about this device since it is end of
> > sale.
> Did you purchase SMARTnet when you bought the device? If you didn't,
> you're probably SOL.
> > According to cisco website, end of sale means the device is still
> > covered for 5 years.
> This is not base warranty - this is potential coverage. Base warranty is
> 90 days: http://www.cisco.com/go/warranty
> > My question is: Is it normal for my supplier to refuse to take it
> > under warranty?
> See above.
> > Is there (from your experience) a chance I might get cisco to deal
> > with it ?
> Not likely.
>
> Specific information for this product's EOL is here:
>
> http://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3750-series-switches/eol_c51-696372.html
>
> You'll need to have a service contract associated with the device
> (SMARTnet).
>
> Unfortunately for you, from that page:
>
> End of New Service Attachment Date: January 30, 2014
> "For equipment and software that is not covered by a service-and-support
> contract, this is the last date to order a new service-and-support
> contract or add the equipment and/or software to an existing
> service-and-support contract."
>
> So if you don't already have SMARTnet, you're probably out of luck.
>
> M.
>
> --
> Michael Brown            | The true sysadmin does not adjust his behaviour
> Systems Administrator    | to fit the machine.  He adjusts the machine
> michael at supermathie.net  | until it behaves properly.  With a hammer,
>                          | if necessary.  - Brian
>
>

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