Quantifying the value of customer support

Rodrick Brown rodrick.brown at gmail.com
Thu Feb 14 22:52:10 UTC 2013


On Feb 14, 2013, at 4:00 PM, Kasper Adel <karim.adel at gmail.com> wrote:

> Hello,
>
> We are a 2nd level of escalation in a service provider, trying to put a $
> value on the support we give to our NOC and other implementation teams,
> when they email us about problems they face. But we are merely bits and
> bytes engineers that cant quantify and justify the value of what we do to
> the management team. I guess these smart suits want to see an excel sheet
> with a table of how much they save or gain by the support we do. We respond
> to technical questions and simulate problems in a lab.
>
> Can anyone help me with an idea or any material i can reuse? Templates? Has
> any one been in a similar situation.

Sounds like a job for the Bob's.

>
> Thanks
> Kim




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