Any experience with Grandstream VoIP equipment ?

Fri Feb 8 14:28:29 UTC 2013

My experience: we called them the princess phones. They were useful for
people who wanted really big buttons, and didn't care if the phones worked
half the time.

I wouldn't use them unless you have a specific reason to.

On Fri, Feb 8, 2013 at 7:38 AM, Jay Ashworth <jra at baylink.com> wrote:

> You should try the voiceops list.  Or maybe #natog
>
> John Levine <johnl at iecc.com> wrote:
>
> >I'm in the midst of what would be a comedy of errors if it weren't so
> >annoying.  I bought a new Grandstream HT701 VoIP terminal adapter from
> >a guy on eBay who is apparently an official Grandstream reseller.  It
> >doesn't work.  The guy I bought it from (whose support ends at "nobody
> >else has that problem") pointed fingers at Grandstream, whose support
> >has been, well, impressive and not in a good way.
> >
> >I've done packet traces on the LAN with the box, I know what the
> >problem is: there's something wrong with the box so it doesn't respond
> >to the Proxy-Authenticate: challenge from my SIP provider.  I know the
> >challenge is OK, I have an old VoIP phone of theirs which works fine,
> >on the same LAN with the same provider and the same configuration.
> >
> >Unfortunately, Grandstream's support staff is apparently unfamilar
> >with packet traces and networks, and after a variety of obviously
> >wrong diagoses (no, it's not a NAT problem, you can see the responses
> >coming back from the remote system, etc.) seems unable to understand
> >that a packet trace is, you know, a trace of the actual packets that
> >have passed by the device's NIC.  There's more, but you get the idea.
> >
> >Does anyone else here use their equipment?  Is there any way to find
> >support for this stuff who can actually provide support?
> >
> >R's,
> >John
>
> --
> Sent from my Android phone with K-9 Mail. Please excuse my brevity.
>