Anyone competent within AT&T Uverse?

Wed Dec 4 14:14:07 UTC 2013

Phil  if you can send me your full name, address, billing telephone number, contact number, U-Verse BAN if you know it, and what is wrong and for how long, I can escalate this to get immediate attention.

Steve

-----Original Message-----
From: Phil Karn [mailto:karn at philkarn.net] 
Sent: Tuesday, December 03, 2013 9:05 PM
To: NANOG
Subject: Anyone competent within AT&T Uverse?

Does anyone know anyone within AT&T Uverse who actually knows what
TCP/IP is? Maybe even how to read a packet trace?

I've been trying to get my static IP block working again since Saturday
when they broke it while fixing an unrelated problem. I can't believe
how incompetent their tech support has been on this. An hour into a chat
with them and I finally realize they don't have a clue what I'm talking
about...this is very frustrating...

Their premise techs try very hard, but I get the strong impression that
the network support people randomly perturb provisioning until it works
again, and that's why they keep breaking unrelated things.

I'm still wondering if this Internet stuff is ready for prime time...

Thanks,

Phil