NANOG - csi reset request

Wed Apr 10 02:41:42 UTC 2013

Martin,

I sent you this email from our corporate email, and haven't heard back. Did you receive this?

Regards,
Bryan Williams
Sr. Solutions Architect
Cloudmark, Inc

From: Bryan Williams <bwilliams at cloudmark.com<mailto:bwilliams at cloudmark.com>>
Date: Tuesday, April 9, 2013 12:58 PM
To: "m.hotze at hotze.com<mailto:m.hotze at hotze.com>" <m.hotze at hotze.com<mailto:m.hotze at hotze.com>>
Subject: NANOG - csi reset request

I searched through the recent requests, and couldn't find any with your email address as the contact email. Can you give me the IP you tried to unblock?

Or, try it again and let us know that you did it so we can watch. If there's a bug, we'd like to fix it.

Regards,
Bryan Williams
Sr. Solutions Architect

Message: 4
Date: Tue, 9 Apr 2013 14:24:17 +0000
From: Martin Hotze <m.hotze at hotze.com<mailto:m.hotze at hotze.com>>
To: "nanog at nanog.org<mailto:nanog at nanog.org>" <nanog at nanog.org<mailto:nanog at nanog.org>>
Subject: cloudmark?
Message-ID:
<F02A0931E2E6254680832D6A24940C2DEC5989 at hx01.srv.hotze.com<mailto:F02A0931E2E6254680832D6A24940C2DEC5989 at hx01.srv.hotze.com>>
Content-Type: text/plain; charset="us-ascii"

Hi,

<rant>
it seems that many large providers are using cloudmark services. As far as I can tell: their policy is unclear, they can hardly be reached, mails to support are bouncing (delayed, then bounce).

yes, the mailserver from one of our customers was blocked and this was OK and rightful, because they had a problem (cracked account). After the problem was resolved we started removing their IPv4 address from blacklists and almost all lists removed the ban immediately.

cloudmark CSI service (reset request form) wants a form to be filled ... and they claim that they send out an email ... but it doesn't make its way to my inbox (no, no filters ...)

and support can't be reached.

Where are the good old times when the 'net was controlled by techs and not by lawyers?

I can't recommend cloudmark.
</rant>

greetings, martin