which one a Technical Support or Help Desk

Valdis.Kletnieks at vt.edu Valdis.Kletnieks at vt.edu
Sat Mar 3 09:34:07 CST 2012


On Sat, 03 Mar 2012 07:04:52 PST, JoeSox said:
> Go with 'Technical Support' unless you want to take all sorts of calls
> with end users wanting help on operational training issues.
> THIS DOES HAPPEN!

Which is OK, if that's your business model.  I know a few small ISPs that
are making a comfortable living selling repackaged DSL plus handholding.

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