Comcast cable modem software update push

Mon Jul 23 13:05:54 UTC 2012

On 7/22/2012 at 11:56 AM Dave Sotnick wrote:

|Dear Nanog Users,
|
|I have recently been plagued by intermittent lockups on my Motorola
|BitSurfer 6121 cable modem, which I purchased based on Comcast's lists
|of recommended devices, and having good experience with Motorola
|products in the past. There's a good discussion on this topic here:
|http://goo.gl/SfHdh
|
|My technical question for the group is: When I finally talk to Comcast
|Tier 2 this week, what do I need to tell them to convince them that
|pushing out an update to SB6121 modems is a good idea? They seem
|convinced the onus is on Motorola to provide updates. This is not how
|DOCSIS 3.0 works!
|
|FWIW, the installed OS is 1.0.3.3 dated Aug 12 2010. The most recent I
|have heard of is 1.0.6.6. Apparently this fixes the lockups.
|
|Any tips greatly appreciated.
|
|-Dave

 =============

Some more info here:

http://www.dslreports.com/forum/r27346001-SB6120-Firmware-Updated-7-19-1
2-

shortened:
http://goo.gl/9fZRW