Partial Outage with TW Telecom and CenturyLink

Tue Apr 24 16:37:04 UTC 2012

We have a ticket open with Level3. Our customers on the the west coast using CenturyLink are not receiving traffic.

-Bret

On Apr 24, 2012, at 10:35 AM, david peahi wrote:

> Yesterday at about 3 pm PDT DNS resolution problems were experienced
> through Centurylink. Apparently their Phoenix DNS servers were unreachable
> for some time. These types of incidents never happened with Qwest. Anyone
> else report a service degradation since Centurylink took over?
> 
> On Tue, Apr 24, 2012 at 6:22 AM, Eric C. Miller <eric at ericheather.com>wrote:
> 
>> Morning Everyone,
>> 
>> 
>> 
>> Yesterday between about 1900 and 2230 UTC, we had a partial drop with
>> reaching various sites through TW Telecom from our circuit in Orlando, FL.
>> The unavailable sites included Facebook, Newegg, and Godaddy. The outage
>> did not affect our Atlanta TW Telecom. I confered with a colleague who
>> manages a large customer in Apopka who said that they appeared not to be
>> affected. His circuit and ours loop to the same TW Telecom POP.
>> 
>> 
>> 
>> But even more Murphy than that, our Centurylink secondary circuit was
>> having a routing loop issue at the same time, so while our BGP routes were
>> being advertised to world through Centurylink, the circuit was useless.
>> Centurylink aknowledged the existence of a bigger transport issue and said
>> that we weren't the only customer affected.
>> 
>> 
>> 
>> Anybody else notice these issues or have any other insight?
>> 
>> 
>> 
>> Thanks!
>> 
>> 
>> 
>> Eric Miller
>> 