OT -- seeking a knowledgable AS 701 technical contact.
Schiller, Heather A
heather.schiller at verizon.com
Thu Nov 17 18:45:36 UTC 2011
Hi! Now that you have my email address, ping me offline and I'll see if I can help.
--Heather
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
Heather Schiller
Network Security - Verizon Business
1.800.900.0241 security at verizonbusiness.com
-----Original Message-----
From: Robert Bonomi [mailto:bonomi at mail.r-bonomi.com]
Sent: Wednesday, November 16, 2011 5:36 PM
To: nanog at nanog.org
Subject: OT -- seeking a knowledgable AS 701 technical contact.
Apologies for the noise, but I have been absolutely unable -- despite literally *hours* of trying --to contact anyone at _any_ of the published Verizon Business phone numbers who has any comprehension of what I am talking about -- to wit:
"I am looking for someone with _any_ awareness/knowledge of Verizon
Business's public-access anonymous FTP server, with the hostname
'ftp.uu.net'."
The published Verizon Business technical contact number -- both in 'whois'
for uu.net, and Jared's NOC contact list is only the 'ticket center', and won't open a ticket for someone who is not Verizon customer.
"Customer service" doesn't know what 'ftp' is, and vacillates between thinking it is a circuit problem, or that I am having a problem with -my- domain.
Call-transfer to 'technical support' was answered by someone handling 'delinquent payments'. Another transfer attempt ended up on somebody's cell phone.
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