Time Warner Telecom problems

Mon Nov 7 16:04:59 UTC 2011

FWIW, We saw issues here in Indianapolis between TWTC and L3 up until a few minutes ago.

--Thomas York

-----Original Message-----
From: Blake Hudson [mailto:blake at ispn.net] 
Sent: Monday, November 07, 2011 11:02 AM
To: nanog at nanog.org
Subject: Re: Time Warner Telecom problems

Joe Greco wrote the following on 11/7/2011 9:54 AM:
>> Gizmodo is reporting problems at Time Warner Telecom .... we're 
>> suffering from it too and calls to the NOC have not been answered so 
>> far...  does anyone have any further information?
>>
>> http://gizmodo.com/5857010/massive-time-warner-outage-hits-the-us
> Actually, it looks to me like they mean "Time Warner", because that's 
> what they said.
>
> The company once known as "Time Warner Telecom" has always been a 
> different entity, and hasn't been known as that in some time, now 
> being called "twtelecom."  Much of that company is what was once known 
> as inc.net, a Milwaukee area provider of the '90's.
>
> Time Warner Cable appears to have experienced an implosion this 
> morning, being out of service for about 11 minutes.  During that time, 
> packets originating here in Milwaukee quickly died in Chicago;

Using the looking glass from TWtelecom, we saw 30-60min outage (roughly 8:30AM to 9:30AM CST) between the Kansas City location and our own server room in Kansas City. Other TWtelecom locations appeared to be unaffected. Perhaps TWtelecom is served by Timewarner or shares equipment in KC. Either way, none of our KC customers who were served via TWtelecom or Timewarner were able to reach us. Packets would hit Level 3 Communications and die in either direction at the border between
L3 and TW. FWIW, TW was showing a good BGP route to us and vise versa.
http://lglass.twtelecom.net/