Why does abuse handling take so long ?

Mon Mar 14 20:51:13 UTC 2011

On 3/14/2011 2:13 PM, Valdis.Kletnieks at vt.edu wrote:
> On Mon, 14 Mar 2011 12:35:27 EDT, David Miller said:
>
>> Define "contacts don't work properly".
>> - Email / phone number does not exist?
>> - Email / phone was answered by unhelpful person?
> Somewhere between these two should be "email/phone number exists, but is
> completely unable to serve the function" (auto-responders that tell you they
> can't act on your report without the information that was already in the note
> they are auto-responding to, in the format they requested, Level 1 desk unable
> to escalate to a Level 2, etc etc).
>

My favorite is:

-----Original Message-----
>  
>  After investigation, we have determined that this email message did not
>  originate from the Yahoo! Mail system. It appears that the sender of
>  this message forged the header information to give the impression that
>  it came from the Yahoo! Mail system.
>  
>  
>  
>  Original Message Follows:
>  -------------------------
>  
>  Received: from nm20.bullet.mail.ac4.yahoo.com
>  (nm20.bullet.mail.ac4.yahoo.com
>  [98.139.52.217])

-- 
/Jason